...Customer Satisfaction and Retention - analyze customer satisfaction indicators (CSAT) and implement corrective actions if needed Growth Opportunities - drive the identification of upsell and cross-sel...
...service level, time-to-answer, time to resolve, ...), and customer satisfaction (customer effort score, net promoter score, CSAT) objectives achievement within his/her perimeter. ~ Management : Act as...
...service level, time-to-answer, time to resolve, ...), and customer satisfaction (customer effort score, net promoter score, CSAT) objectives achievement within his/her perimeter. ~ Management : Act as...
...SERVICESOrchestrating the overall service/project delivery according to planned scope, budget, and milestonesSupporting in de-escalations of critical customer situationsSupporting critical customer si...
...SERVICESOrchestrating the overall service/project delivery according to planned scope, budget, and milestonesSupporting in de-escalations of critical customer situationsSupporting critical customer si...
...SERVICESOrchestrating the overall service/project delivery according to planned scope, budget, and milestonesSupporting in de-escalations of critical customer situationsSupporting critical customer si...
...SERVICESOrchestrating the overall service/project delivery according to planned scope, budget, and milestonesSupporting in de-escalations of critical customer situationsSupporting critical customer si...
...SERVICESOrchestrating the overall service/project delivery according to planned scope, budget, and milestonesSupporting in de-escalations of critical customer situationsSupporting critical customer si...
...SERVICESOrchestrating the overall service/project delivery according to planned scope, budget, and milestonesSupporting in de-escalations of critical customer situationsSupporting critical customer si...
...SERVICESOrchestrating the overall service/project delivery according to planned scope, budget, and milestonesSupporting in de-escalations of critical customer situationsSupporting critical customer si...
...SERVICESOrchestrating the overall service/project delivery according to planned scope, budget, and milestonesSupporting in de-escalations of critical customer situationsSupporting critical customer si...
...SERVICESOrchestrating the overall service/project delivery according to planned scope, budget, and milestonesSupporting in de-escalations of critical customer situationsSupporting critical customer si...
...SERVICESOrchestrating the overall service/project delivery according to planned scope, budget, and milestonesSupporting in de-escalations of critical customer situationsSupporting critical customer si...
...service level, time-to-answer, time to resolve, ...), and customer satisfaction (customer effort score, net promoter score, CSAT) objectives achievement within his/her perimeter. ~ Management : Act as...
...service level, time-to-answer, time to resolve, ...), and customer satisfaction (customer effort score, net promoter score, CSAT) objectives achievement within his/her perimeter. ~ Management : Act as...