...support during customer service activations. Supporting our internal processes, documentation, and manufacturer software. Monitoring ongoing or completed actions (dedicated tracking software an CRM), ...
...support during customer service activations. Processing standard exchanges and sending spare parts on relevant matters. Supporting our internal processes, documentation, and manufacturer software. Mon...
...Customer Satisfaction and Retention - analyze customer satisfaction indicators (CSAT) and implement corrective actions if needed Growth Opportunities - drive the identification of upsell and cross-sel...
...service agreements, procurement, etc.). Act as the primary contact for all negotiations with lawyers and external parties. Identify and assess potential legal compliance gaps between the company’s act...
...service agreements, procurement, etc.). Act as the primary contact for all negotiations with lawyers and external parties. Identify and assess potential legal compliance gaps between the company’s act...
...service agreements, procurement, etc.). Act as the primary contact for all negotiations with lawyers and external parties. Identify and assess potential legal compliance gaps between the company’s act...
...customer service experience through verbal and written communication. This role is also responsible for managing multiple phone lines and providing administrative support as needed to support customer...
...customer service experience through verbal and written communication. This role is also responsible for managing multiple phone lines and providing administrative support as needed to support customer...
...customer service experience through verbal and written communication. This role is also responsible for managing multiple phone lines and providing administrative support as needed to support customer...
...customer service experience through verbal and written communication. This role is also responsible for managing multiple phone lines and providing administrative support as needed to support customer...
...customer service experience through verbal and written communication. This role is also responsible for managing multiple phone lines and providing administrative support as needed to support customer...
...customer service experience through verbal and written communication. This role is also responsible for managing multiple phone lines and providing administrative support as needed to support customer...
A propos Velvet, c’est une véritable hybridation d’expertises : data, tech, digital, marketing… bâtie autour de l’approche “Customer Centric”. Depuis 2020, Velvet fait partie du groupe WPP, leader mo...
...service level, time-to-answer, time to resolve, ...), and customer satisfaction (customer effort score, net promoter score, CSAT) objectives achievement within his/her perimeter. ~ Management : Act as...
...service level, time-to-answer, time to resolve, ...), and customer satisfaction (customer effort score, net promoter score, CSAT) objectives achievement within his/her perimeter. ~ Management : Act as...