Program Director

Within IDEMIA, the Smart Identity Business Unit harnesses the power of cryptographic and biometric technologies to enable a unique and reliable identity for everyone.

The Program Director is responsible for the successful management, execution, and overall performance of a high-value government identity program, covering identity cards and passports in Armenia .

This role ensures customer satisfaction, financial performance, and operational excellence , aligning with contractual service-level agreements. With a €250M budget over 10 years , the Program Director will drive program governance, stakeholder engagement, and cross-functional leadership to deliver a seamless and secure identity solution .

As a Program Director you will also:

• Serve as the primary point of contact for the customer, ensuring smooth collaboration and contractual compliance.
• Lead and coordinate a cross-functional team of 20+ experts (technical, legal, purchasing, supply, etc.) to achieve program objectives.
• Oversee financial performance , including P&L management, revenue forecasting, and invoicing .
• Ensure adherence to program governance ( KPIs, risk management, compliance, and contract adherence ).
• Drive continuous improvement , proactively identifying customer needs, new opportunities, and operational enhancements .
• Manage complex programs with a focus on high-stakes government partnerships and cutting-edge identity solutions.

You will be successful in this role if you have:

• 15+ years of experience in program or project management within IT/engineering.
• Strong leadership and stakeholder management skills, with the ability to manage complex programs .
• Solid technical background (engineering/IT) and experience in contract management .
• Willingness to travel (at least one week per month in Armenia).
• Fluent in English

Even better if you have:

• Fluent in French
• Proven track record in government projects or the identity solutions sector (passports, ID cards).

About Us

Since its inception, IDEMIA has been committed to making the world more open and secure through cutting-edge identity technologies.

Operating in over 180 countries, we are trusted by hundreds of governments and thousands of businesses—including some of the world’s most influential brands—for their critical operations. Leveraging our unique expertise in biometrics and cryptography, we empower our clients with seamless and secure solutions for payments, connectivity, access control, identity verification, travel, and public safety.

Our technologies are designed to meet large-scale demands while ensuring uncompromising security.