Tourism Product Sales Assistant

HCG International Travel Group, a leading Chinese outbound tourism and exhibition service operator, is headquartered in Beijing. With dozens of branches in cities such as Beijing, Shanghai, Guangzhou, Chengdu, Wuhan, Xiamen, Nanjing, Kunming, Shenzhen, Chongqing, Tianjin, Zhengzhou, Changsha, Lanzhou, Lhasa, Lijiang, as well as Hong Kong, Vienna, and London, the group serves thousands of domestic and international agent partners.

The group’s business spans across tourism and vacation, business meetings and exhibitions, integrated marketing, airline operations, ticket retail and distribution, and destination management (DMC). Leveraging the independently developed ETIBOOKING system and the strong support from its parent company, Ctrip Group, HCG Travel Group has established a competitive supply chain integration capability and diversified service offerings. The group’s industry-focused brand, ‘ETI Holidays’, concentrates on B2B business and has garnered an excellent reputation in the industry over the years, earning the title of ‘Outbound Travel Expert.’

Job Description

1. Sales Support: Assist in maintaining customer information, preparing sales contracts and related documents, and promptly following up on orders.

2. Customer service: Quickly answer customer inquiries and provide professional advice; Handle customer complaints and ensure problem resolution.

3. Market promotion: Collect market information and competitor dynamics, assist in planning and executing market promotion activities.

4. Other support: Complete other tasks assigned by superiors.

Position requirement

1. Education: College degree or above, fluent in both Chinese and English reading, writing, and speaking.

2. Experience: More than 1 year of relevant work experience in the tourism industry or sales assistant. Excellent graduates may also have relaxed requirements.

3. Skills: Good communication and coordination skills, team spirit, proficient in using office software, skilled in data analysis and summarization.

4. Characteristics: Passionate about the tourism industry, willing to develop in the long term, meticulous, patient, proactive, service-oriented, capable of learning and coping with pressure.

Location：Paris, Vienna, London

华程国旅集团，中国领先的出境旅游及会展服务运营商，总部位于北京，在北京、上海、广州、成都、武汉、厦门、南京、昆明、深圳、重庆、天津、郑州、长沙、兰州、拉萨、丽江及香港、维也纳、伦敦等地设有数十家分支机构，服务中国及海外近万家代理商合作伙伴。集团业务涵盖旅游度假、商务会展及整合营销、航线运营及机票零售与分销、目的地运营（DMC）等。华程国旅集团依托自主研发的翔龙EBK分销系统，以及母公司携程集团的大力支持，已经建立起富有竞争力的供应链整合能力和多元化服务能力。集团旗下同业品牌“翔龙万里行”专注 B2B业务，多年来在业内累积起优异口碑，被誉为“出境旅行专家”。

工作内容

• 销售支持：协助维护客户资料，准备销售合同及相关文件，及时跟进订单。
• 客户服务：快速解答客户咨询，提供专业建议；处理客户投诉，确保问题解决。
• 市场推广：收集市场信息和竞争对手动态，协助策划和执行市场推广活动。
• 其他支持：完成上级领导交代的其他工作。

职位要求

• 学历：大专及以上学历，中英文读写口语流利。
• 经历：1年以上旅游行业或销售助理相关工作经验，优秀应届生也可放宽要求。
• 技能：良好的沟通协调能力和团队合作精神，熟练使用办公软件，擅长数据分析和汇总。
• 特质：热爱旅游行业，愿意长期发展，细心、耐心，积极主动，有服务意识，有学习能力和抗压能力。

工作地：巴黎、维也纳、伦敦