STAGE - CRM Intern H/F

Starting date: April 2025

Duration : 6 months

As a CRM Intern, you will support the Global CRM team in driving initiatives to enhance client retention, acquisition and engagement, improve operational efficiency and collaborate with many parties within the company. The scope of this internship will have an omnichannel client centric activity on 3 key pillars: One-to-few/One-to-many communications (Newsletter, Lifecycle Trigger Emails), Lead Generation (client acquisition, data capture animations, etc) and Client Gifting (Reward based, behaviour based, etc). This internship offers the opportunity to gain hands-on experience in a dynamic and strategic environment within the luxury industry.

JOB RESPONSIBILITIES

Project Support

• Assist teams in operational roll out of CRM strategies and campaigns.
• Organise and oversee the global CRM communications calendar.
• Collaborate with cross departments and regional teams to ensure smooth project execution globally.
• Prepare team presentations and documents for internal meetings.
• Benchmark best practices and conduct competitive analysis in the Newsletter and Client Gifting sector.

Technical Operations

• Create Newsletter templates, Cloud Pages and build Client Target audiences using Salesforce Marketing Cloud
• Send weekly Newsletters to the client database using Salesforce Marketing Cloud
• Create briefs for different players (copywriter, Visual Identity team, IT etc)
• Support in ensuring good technical development of CRM tools and processes

Reporting & Data Analysis

• Collect and analyse KPIs of Newsletter performance
• Prepare regular reports to monitor Newsletter, Gifting and Data Capture performance
• Identify results, raise alerts and suggest areas of improvements

PROFILE REQUIRED

Pursuing or recently graduated from a master’s degree in business, Management, Marketing or related studies.

Personal attributes

• Passion for the client relationship management and the luxury sector.
• Team player and ability to work collaboratively.
• Motivated and curious to learn in a fast-paced environment.
• Rigorous with attention to detail.
• Have an interest in technical and digital tools.

Skills

• Excellent spoken and written communication skills in English and French.
• Strong analytical and organizational skills
• Proficiency in Microsoft Office Suite (Excel, Powerpoint and Word).
• Familiarity with CRM tool Salesforce Marketing Cloud, Google Analytics is a plus.

With equal qualifications, priority will be given to individuals covered by the employment obligation.

Our business and our Values:

Christian Louboutin opened his first boutique in Paris in 1992. An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and now trademarked red lacquered soles. The collections for both men and women combine wit, glamour, elegance and technical proficiency like no other. 2014 welcomed the launched of Christian Louboutin Beaute with its first nail colour, Rouge Louboutin. The collection has continued to diversify since then with the launch of lip in 2015, fragrance in 2016 and more recently a wonderful eye collection in 2017. With an extensive range of collections, Christian Louboutin now counts more than 130 boutiques globally.

Our people are at the heart of our brand.

We celebrate individualism and allow the freedom to have autonomy and creativity within your role. Our colleagues have in common passion and dedication to our Brand, and its continued success.

We live by our values: We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive the business with agility and care and we are committed to excellence. We have happiness in all that we do – As a team player, we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom.

If the shoe fits, walk with us …

Diversity, Equity and Inclusion

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!